Paul Writer

Still Delighting Customers? Try Making it Easier Instead

Still Delighting Customers? Try Making it Easier Instead

A rather clever and interesting experiment, led by Michael Treadway at Vanderbilt University, sheds light on what we, perhaps intuitively always knew. Humans hate effort. The...
10 Kilos Extra Matters to Marketers

10 Kilos Extra Matters to Marketers

Yo! I got an SMS from Air Asia saying that guests flying from Delhi to Imphal could take an extra 10 Kilos free baggage because...
Are Brands Losing Their Magic?

Are Brands Losing Their Magic?

In the digital world, a product’s substance is more highly valued than the stories woven around it. I love starting my classes with a statement...

Loyalty, Rewards, and Progress in the Digital Era

Not that long ago, my wallet contained a stack of loyalty (or, more accurately, rewards) cards. Coffee shops, restaurants, and other service businesses would...

Quick Chat with Anuradha Goyal, Founder, IndiTales

Anuradha Goyal Founder IndiaTales Here's a quick chat with Anuradha Goyal of IndiaTales and a member of DWEN India  A female entrepreneur you admire and why? I really admire Kiran Mazumdar...

Quick Chat with Namita Agrawal, Founder, Sunshine Boulevard

  Namita Agrawal Founder Sunshine Boulevard Here's a quick chat with Namita Agrawal of Sunshine Boulevard and a member of DWEN India  A female entrepreneur you admire and why? There...

CashNoCash Reports 50 Minute Average Wait Times at ATMs Across India

CashNoCash, an initiative by Quikr, launched a fortnight ago to help citizens find cashpoints nearest to them, has captured trends of cash availability and...

3 Musts for Every Marketer’s To-Do List When Investing in Marketing Automation

Well, hello there. Welcome to another blog about marketing automation. You probably had no problem finding this or endless other blogs about marketing automation...

Integrating Digital Intelligence into Brand Strategy

As organisations seek to integrate the massive flow of digital data into their brand strategy, they face a triple challenge to stay ahead. With Google...

Lead Right To Sustain Leadership In A Fiercely Competitive Market

It is difficult to sustain leadership when customers are constantly raising their expectations. From our experience, we say there are two realities. First, our employees have to...