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Webinar Report: Personalization is the key for Smart CX

The bedrock for personalization is customer data. This customer data is used to create a customer journey map. This customer journey map would then...

FBC 2017: Paul Writer CX100 List In Association with Oracle Let’s...

We are delighted to announce Paul Writer CX100 In Association with Oracle Let’s Talk CX, the recognition list of top 100 Customer Experience Professionals in...

Are You A Futurist?

You're intrigued by how digitization is changing business. You're not a geek, but have a technology roadmap for your team. You're thrilled by how data...

Paul Writer in Association with Oracle India Unveils India’s First CX...

Paul Writer in association with Oracle India today launched an exclusive site focused on Customer Experience (CX) and dedicated to Customer Experience, Sales, Digital and Marketing...

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