Rapidly growing Customer Experience Management Company, Cloudcherry, has recently announced the appointment of leading industry expert Sunil Padmanabh to work with the team as a Product Strategy Advisor. As part of his role, Sunil will bring his 23 years of leadership experience in CRM consulting, Loyalty Management, 360 degree customer views, Customer Experience Maturity Models, Customer Analytics , Social CRM and customer Retention.
Sunil has previously worked with Infosys Technologies, Oracle Consulting and most recently was Research Director at Gartner Research & Advisory, and has advised brands like SAP, ORACLE, Microsoft, Salesforce.com, IBM, Tier-1 System Integrators and more than 150 Global enterprises in CRM strategy.
“The world is moving towards new technologies and Cloudcherry truly delivers on a need that I’ve seen as a key requirement for most brands today. It’s great to be joining this dynamic team that has built a truly world-class and disruptive product for customer experience” said Sunil Padmanabh on his appointment.
“Sunil brings a wealth of knowledge and helps us in further establishing a stronghold as a leading CEM Platform provider for several large brands in India today, and to expand into new geographies. We’re really excited to have him on board, and we believe that the brands that work with us will benefit greatly from his expertise” said Vinod Muthukrishnan, Co-founder &CEO of Cloudcherry.
Cloudcherry’s focus has always remained in aligning their product offerings to meet the unique requirements of brands today, and in line with that have most recently launched a mobile-app version of their Dashboard. With this app, business owners can track insights, their Net Promoter ScoreSM , their customer Delight Score and more from anywhere, anytime.
They also recently announced the addition of an Interactive Voice Response (IVR) based feedback collection channel with multi-language support, to join their extensive list of customer feedback collection channels, including Email, SMS, QR Codes, Web, Tablets, Mobile, Micro Surveys and Email Signature surveys.
(Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld)
Cloudcherry is a Customer Experience Management product company that helps brands track, measure and improve Customer Loyalty, Customer Delight and help in increasing profitability.