Tag: Customer Journey Map
Oracle Live Discussion: Who is Yoga Jane and What Does She...
Paul Writer in association with Oracle hosted an interactive online discussion ‘Drive Innovation in Marketing & CX with AI, ML and EQ’ for their...
Customer Journey Mapping for Measurable Employee On-boarding Improvement
The Background
In 2012, a large multi-national bank saw customer traffic through brick and mortar branches drop by 40% in its largest market. On the...