Paul Writer

Home Authors Posts by William David McCann

William David McCann

David brings a well-defined approach to customer experience transformation beginning with a formal evaluation of the current corporate customer experience performance. After that, using various tools including customer journey mapping he designs a bespoke implementation strategy spanning process, user training and technology enablement to ensure measurable results both in the short-term and long-term. Whether its leading business development, customer success, or product/project management teams, I will bring your team training solutions and best-practices from top companies in developed (North America) and emerging markets (India, Rwanda)