Paul Writer

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Customer-Service Excellence With an Omni-Channel Focus

We’re hearing a lot these days about delivering omni-channel experiences to our customers to make shopping seamless across multiple channels. But what does that...

Network Gives You Reach… Community Gives You Power!

When we look at professional networks, it’s easy to get hung up on reach—the more the better, basically. And reach is good! In sales...

Social Listening is Finally Getting Some Play

You know that I’m big on social listening, and have been from the start. We have this incredible, unprecedented resource for learning more about...