Tag: Customer Experiences
Kickstart your CX and Cross the Chasm of Expectations
Webinar Report: “How to Optimize Omnichannel with Future Ready CX & MarTech Strategies”
We live in an era where the customer calls the shots and...
Still Delighting Customers? Try Making it Easier Instead
A rather clever and interesting experiment, led by Michael Treadway at Vanderbilt University, sheds light on what we, perhaps intuitively always knew.
Humans hate effort.
The...
Forrester: Majority Of Indian Firms Deliver Merely Mediocre Customer Experiences; 3%...
Source: Forrester Research, Inc., 2015
Improving the customer experience (CX) is a top priority for 71% of businesses in India, yet not a single Indian...