DIGITAL CUSTOMER EXPERIENCE THAT DELIGHTS

HOW TO USE TECHNOLOGY TO TRANSFORM THE DIGITAL CUSTOMER EXPERIENCE Digital Customer Experience (CX) is the outcome of every interaction a...
Cusotmers Journey

Five Best Practices For Understanding Customer Journeys

Organizations can increase loyalty, retention and sales by truly comprehending the paths customers travel over time and across channels. Increase loyalty, retention and sales by...
Customer Experience

What Tools and Platforms are Required to Analyse Data for a Better Customer Experience

Customer analytics is an important part of any business. Data, information and insights from your customers are essential to understand what they want, what...
4 times AI & ML were deployed to deliver game-changing results

4 times AI & ML were deployed to deliver game-changing results

The words Machine Learning and Artificial Intelligence carry some heavy effects. In the past few years, a lot of influential people have weighed in...

Two New Commandments of Customer Engagement

The digital revolution is transforming the relationship between consumers and companies. Nearly all business functions are feeling the effects, but conventional marketing sits squarely...
Customer Experience

Customer Experience is a differentiator for brands | Paul Writer

Do you ever feel like your marketing strategy is just a bunch of noise and no one can hear you? Ever wonder why the brands...

Churn Prediction: How To Reduce Customer Churn

Churn prediction is possible if we measure churn correctly. Churn is the metric that measures how many customers stop using your product or service...
AI

Can AI Have A Soul

Will algorithms have a soul? Can AI have a soul was a thought prompted by my 13 year old's first flight alone with Indigo airlines....