Omni-channel is Overrated! Nothing Really Can Beat f2f Interaction…

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Julie Schwartz, Senior Vice President (Research & Thought Leadership), ITSMA
Lavanya Jayaram, Chief Marketing Officer, Zensar Technologies
Sunder Sarangan, Chief Marketing Officer​, Persistent Systems
Anuj Vaid, Chief Sales & Marketing Officer, CMS IT Services

giving their views if Omni-channel is overrated & nothing really can beat f2f interaction…

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